Terms & Conditions


By accessing this web site, you agree to be bound by these Terms and Conditions of Use, applicable laws and regulations and their compliance. If you disagree with any of the stated terms and conditions, you are prohibited from using or accessing this site. The materials contained in this site are secured by relevant copyright and trade mark law.

2. General Information

To book an appointment, all patients are required to provide contact details, including name, home address, telephone number and email address. In order to confirm your consultation and treatment, you will also be required to complete a medical history form. This will be supplied by email ahead of your first appointment. All information provided by patients will be confidential and protected in accordance with Data Protection legislation. Patient information will not be shared with third parties without written consent and you will not receive unsolicited communication from Dr Raquel Skin and Medical Cosmetics. At any time, you may request to be removed from our mailing list to stop any further communication from Dr Raquel Skin and Medical Cosmetics.

3. Appointments

Patient consultations are payable at the time of booking the consultation. The consultation is non-refundable and will have to be paid upfront via the website, via a payment link sent via sms or via bank transfer. Dr Raquel Skin and Medical Cosmetics operates a 48-hour cancellation policy. Please provide as much notice as possible if you need to cancel or reschedule your appointment, but no less than 48 hours in advance. If you fail to attend an appointment without advising us in advance, the paid amount will be non-refundable. If you are undergoing a course of treatment as part of a package or programme and fail to attend or do not provide 48 hours’ notice of cancellation or change, the treatment will be forfeited. If you have a treatment booked and fail to attend or do not provide 48 hours’ notice of cancellation or change, the treatment will be forfeited and the full amount will still be charged. If you are feeling unwell, or have a local skin infection such as a cold sore, please contact Dr Raquel as soon as possible to determine if you should attend the clinic for your appointment. If you are unsure of what constitutes as unwell, please call the clinic to discuss before your appointment. As a courtesy, routine review appointments are offered after treatment with Botulinum Toxin at two to three weeks. If you are unable to attend this review appointment, no additional treatment or ‘top up’ will be provided once the review period has passed. All new patients are seen for consultation and assessment. In order to ensure an adequate cooling off period, treatment is not recommended on the first visit. However, it may be provided if the patient and practitioner agree it to be suitable.

4. Children

We do not treat children or young adults under the age of 18 without prior arrangement with a parent or guardian. Please do not bring children to the clinic unless they are old enough to be left unsupervised.

5. Payment

As outlined above, consultations are subject to the fee shown on the pricing list, which is payable on upon booking. Before any treatment is undertaken, patients will be advised of the full costs of any treatment proposed, including that of any maintenance treatment, and agreed with the patient. Payment is taken in full at the time of treatment. A discretionary deposit may be taken for some treatments and in some circumstances. The clinic accepts cash, or major debit and credit cards.

6. Refunds

Fees charged for treatment are for the delivery of the treatment and the accompanying service. This includes: consultation and assessment; provision of information and advice; medically safe treatment with evidence-based products; follow-up appointments and aftercare advice as appropriate. Dr Raquel Skin and Medical Cosmetics cannot guarantee your results and therefore, cannot offer refunds if the results achieved fail to meet your expectations. However, we undertake at all times to provide excellent service, safe and ethical advice and expert treatment by a medical professional. All packages are to be paid in full before treatment commences and are non-refundable and non-transferrable.

7. Dr Raquel Membership Programme

If a client fails to attend an appointment as part of their Membership Programme, or provides fewer than 48 hours’ notice of cancellation, the session will not be deducted from the programme. A direct debit is required to be set up at the time of deposit payment. If the direct debit is cancelled during the programme, any additional perks and skincare given will become chargeable at full price and any package discounts will be lost.

8. Feedback

Your feedback is always appreciated. Feedback is used to review and improve the quality of service we offer. You may submit feedback verbally, via email, via the clinic website, or via Facebook or Google Reviews.

9. Complaints

At Dr Raquel Skin and Medical, we strive to give every patient the best possible experience. However, if you do wish to make a complaint, please contact the clinic as soon as possible. A copy of our Complaints Policy is available on request.


  1. No permission is allowed to download any of the materials (data or programming) on Dr Raquel Skin and Medical Cosmetics’s site for individual and/or non-business use. This means that you may not also:

    1. Modify or copy the materials;

    2. Make use the materials for any commercial use , or for any public presentation (business or non-business);

    3. Attempt to decompile or rebuild any product or material contained on Dr Raquel Skin and Medical Cosmetics’s site;

    4. Remove any copyright or other restrictive documentations from the materials;

    5. Transfer the materials to someone else or even “mirror” the materials on another server.

  2. If you are in possession of any such materials you must destroy any downloaded materials in your ownership whether in electronic or printed form.


  1. The materials on Dr Raquel Skin and Medical Cosmetics’s site are given “as is”. Dr Raquel Skin and Medical Cosmetics makes no guarantees, communicated or suggested, and thus renounces and nullifies every single other warranties, including without impediment, inferred guarantees or states of merchantability, fitness for a specific reason, or non-encroachment of licensed property or other infringement of rights. Further, Dr Raquel Skin and Medical Cosmetics does not warrant or make any representations concerning the precision, likely results, or unwavering quality of the use of the materials on its web site or generally identifying with such materials or on any destinations connected to this website.


In no occasion should Dr Raquel Skin and Medical Cosmetics or its supplier be subject for any harms (counting, without constraint, harms for loss of information or benefit, or because of business interference) emerging out of the use or powerlessness to use the materials on Dr Raquel Skin and Medical Cosmetics’s Internet webpage, regardless of the possibility that Dr Raquel Skin and Medical Cosmetics or a Dr Raquel Skin and Medical Cosmetics approved agent has been told orally or in written of the likelihood of such harm. Since a few purviews don’t permit constraints on inferred guarantees, or impediments of obligation for weighty or coincidental harms, these confinements may not make a difference to you.


The materials being shown on Dr Raquel Skin and Medical Cosmetics’s web site could incorporate typographical, or photographic mistakes. Dr Raquel Skin and Medical Cosmetics does not warrant that any of the materials on its site are exact, finished, or current. Dr Raquel Skin and Medical Cosmetics may roll out improvements to the materials contained on its site whenever without notification. Dr Raquel Skin and Medical Cosmetics does not, then again, make any dedication to update the materials.


Dr Raquel Skin and Medical Cosmetics has not checked on the majority of the websites or links connected to its website and is not in charge of the substance of any such connected webpage. The incorporation of any connection does not infer support by Dr Raquel Skin and Medical Cosmetics of the site. Use of any such connected site is at the user’s own risk.


Dr Raquel Skin & Medical Cosmetics may update these terms of use for its website at any time without notification. By using this web site you are consenting to be bound by the then current form of these Terms and Conditions of Use.


Any case identifying with Dr Raquel Skin & Medical Cosmetics’s web site should be administered by the laws of the country of the United Kingdom Dr Raquel without respect to its contention of law provisions.