PRIVACY AND COOKIE POLICY

Privacy and Cookie Policy
Effective Date: September 2024

Your privacy is critical to us and Skin & Medical Cosmetics (“we,” “us,” “our”) is committed to protecting and respecting your privacy. This Privacy and Cookie Policy explains how we collect, use, and protect your personal data, as well as your rights concerning this information.

1. Information We Collect

We may collect and process the following data about you:

  • Personal Information: Such as your name, address, email address, phone number, and medical information relevant to the services we provide.
  • Technical Information: Including your IP address, browser type, and information about your visit to our website.
  • Cookies and Usage Data: Details of your visits to our site, including traffic data, location data, and other communication data.

2. How We Use Your Data

We process your personal data for the following purposes:

  • To provide you with our services, including consultations, treatments, and ongoing care.
  • To communicate with you regarding appointments, updates, and promotional offers (if consent has been given).
  • To maintain our records and ensure compliance with applicable legal and regulatory obligations.
  • To analyse website usage and improve our online services.

3. Legal Basis for Processing

We process your personal data based on one or more of the following:

  • Consent (e.g., for marketing purposes).
  • Performance of a contract (e.g., providing medical or cosmetic services).
  • Legal obligations (e.g., maintaining medical records).
  • Legitimate interests (e.g., improving our services).

4. Sharing Your Information

We may share your information with:

  • Service providers and partners who assist us in delivering our services (e.g., IT and communication systems providers).
  • Regulatory bodies or law enforcement agencies where required by law.
  • Other third parties, with your explicit consent or as required to provide our services.

5. Data Retention

We retain personal data only as long as necessary for the purposes outlined in this policy, considering legal and regulatory requirements. For example:

  • Medical records are kept for at least 8 years after the last treatment (or longer, if legally required).

6. Data Security

We employ appropriate technical and organisational measures to safeguard your personal data from unauthorised access, alteration, or loss. These include encrypted communications, secure storage systems, and restricted access to sensitive information.

7. Your Rights

You have the following rights under UK GDPR:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Request corrections to inaccurate or incomplete data.
  • Erasure: Request deletion of your data (where applicable), unless otherwise required by law.
  • Restriction: Request the restriction of processing under certain conditions.
  • Objection: Object to processing based on legitimate interests or for direct marketing.
  • Data Portability: Request transfer of your data to another organisation in a structured, commonly used format.

8. Cookies

Our website uses cookies to enhance your experience and analyse usage. Cookies are small text files stored on your device. We categorise cookies as follows:

  • Essential/Necessary Cookies: Necessary for the functionality of our website (e.g., managing session data).
  • Performance Cookies: Collect anonymous data about site usage to improve user experience.
  • Functionality Cookies: Remember your preferences to provide personalised features.

We will not set non-essential cookies without your explicit consent. You can manage your cookie preferences via your browser settings or our cookie management tool.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites and encourage you to review their policies before providing any personal data.

10. Updates to This Policy

We may update this Privacy and Cookie Policy periodically to reflect changes in our practices or legal requirements. The updated policy will be posted on our website with the effective date.

11. Contact Us

If you have any questions about this Privacy and Cookie Policy or how your data is processed, please contact us:

  • Email: [email protected]
  • Phone: +44 (0) 1732 525 875
  • Address: Unit 16, 80 Churchill Square, Kings Hill, West Malling, ME19 4YU
Necessary Cookies:
Third Party Cookies: