Online consultations and you

By Dr. Raquel Amado on the 17th February 2021

Online consultations, also known as virtual consultations, have become the norm in a year of social distancing. They’re the perfect way for us to get to know each other and discuss concerns, queries and treatment options. And best of all, from the comfort of your own home.

If you’re anything like me, you’ll want to know exactly what happens during one of these consultations, so that you can prepare ahead of time.

So, what exactly can you expect from an online consultation at Dr Raquel Skin & Medical Cosmetics?


This part is straightforward enough. You simply send me an email, or message me over social media, or get in touch through my website’s ‘Contact’ page.

If you know exactly what you want to talk to me about, that’s great! But don’t worry if you don’t – just drop me a few lines about what you’re concerned with or what you’d like more information on. We can figure things out in more detail when I get in touch with you.


Once I’ve received your message, I’ll contact you as soon as I can to have a short, friendly chat. I’ll ask a few questions to find out a bit more about what it is you want to achieve. We will discuss a date and time that’s best for you, and after our conversation, I’ll send you an invite on Google Meet. Consultations take around an hour, so make sure you pick a time when you’ll be relaxed and free to talk in private.

I’ll ask you to have your current skincare and skincare routine to hand during our full consultation. This is so I’ll have an idea of where you’re coming from, skincare-wise.


The consultation is our chance to really get to know each other. I want to fully understand what it is you’re looking for, as well as what results you want to achieve.

During this time, I encourage you to ask as many questions as you like – to make sure I’m the right fit for you, too. I want you to feel comfortable and at-ease during the whole consultation, as well as during treatment.

I’ll give you my honest opinion based on my expertise and experience. If I don’t think a treatment is right for you, or there is a better one that will treat your concerns, I’ll explain exactly why I feel that way. I will never recommend a course of treatment unless I think it will bring you the results you’re looking for.


Once we have discussed everything we need to talk about, we will work out a treatment plan together. One that works for you, your budget, and achieves the results you’re looking for. This could be a skincare plan, a combination of skincare and treatments, or just a course of treatment sessions. All of my patients are unique and so no two treatment plans will be the same.

When you’re happy with the treatment plan we have decided on, I will book you in to my diary for treatment appointments and aftercare follow-ups.

My online consultations are friendly and laid back – but they’re also very thorough, ensuring all of your questions and concerns are met and answered. I like to spend time talking with my patients to make sure you feel comfortable and confident about any treatment we decide on. This is why I ask for a deposit of £35, payable at the time of booking the consultation. It will then be redeemable against your future treatments, if booked within 28 days of the consultation.

However, until the end of February, I’m offering FREE online consultations – so, if you’ve been thinking about a certain treatment or worried about a skin concern, it’s the perfect time to send me that message!

If you want to make the most of this limited time offer, get in touch to book a consultation today.

Get in touch today!

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